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No, returns are not possible. All our products (wall decoration, gifts and accessories) are personalized and made to order. Under German and Dutch law, the right of withdrawal does not apply to personalized, made-to-order products.

Each product is individually created based on your uploaded photos or AI-generated portraits. The product is unique and cannot be sold to other customers.

Although returns are not possible, we will of course replace damaged products free of charge if you can prove the damage.

If your product arrived damaged:

1. 1

   Report as soon as possible (preferably within 7 days)

   Contact us by email: info@makemefamous.nl

2. 2

   Send photo proof (MANDATORY)

   • At least 3 clear photos of the damage
   • Photo of outer packaging (showing transport damage)
   • Photo of damaged product (close-up)
   • Photo of entire package
3. 3

   Keep packaging

   Keep all packaging materials for possible inspection

4. 4

   Provide order information

   • Order number
   • Name and delivery address
   • Description of damage

AI generation starts immediately after payment. If you cancel directly (within a few minutes), costs for the already generated AI portrait will be charged (proportional to the order value). The remaining amount will be refunded. Contact us IMMEDIATELY at info@makemefamous.nl with your order number. After the immediate period, cancellation is no longer possible because the product has already been personalized.

Each product is individually created for you based on your photos. It is a unique, personalized artwork specially produced for you and cannot be sold to other customers. Therefore, it falls under the legal exception to the right of withdrawal for personalized products.

Report transport damage as soon as possible after receipt, preferably within 7 days. You have a legal right of at least 2 months after discovery to report defects. Always include clear photos of the damage and packaging. Without photo proof, we unfortunately cannot offer a replacement.

We review your photos and damage report within 48 hours. If the transport damage is confirmed, we produce a free replacement and ship it to you at no extra cost. You don't need to return the damaged product.

We cannot provide a replacement in these cases: no photo proof submitted, damage reported after the statutory notification period (you have at least 2 months after discovery to report the defect), damage from improper use, dissatisfaction with the design (not physical damage), or packaging that shows no signs of transport damage.